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Complaints
Complaints related to the below issues may be registered at Contact Us:
- Technical competence of an accredited laboratory/other CABs.
- Accuracy, reliability, or validity of tests and calibration results.
- Non-compliance with applicable accreditation standards or NABL accreditation requirements.
- Misuse of NABL accreditation status, accreditation symbol, or accreditation claims.
- Any other matter that may affect the continued compliance of an NABL-accredited CAB with accreditation requirements.
- Complaints against NABL.
Kindly refer to the following procedures for dealing with complaints:
- NABL-132 – Procedure for Dealing with Complaints.
- NABL 132A – Procedure for Dealing with Complaints Related to NABL and Its Activities/Services.
Note:
A complaint is an expression of dissatisfaction, other than an appeal, made by any person or organization relating to:
- The activities of NABL;
- An NABL-accredited CAB; or
- The misuse of NABL accreditation;
